Our shipping providers are FedEx, UPS and Allstates WorldCargo and we offer the following shipping methods:
- Ground - arrives in 3 – 7 days
- FedEx Express Saver - arrives in 3 days
- FedEx 2 Day - arrives in 2 days
- FedEx Standard Overnight - arrives by 3:00 pm the next day
- FedEx Priority Overnight - arrives by 10:30 am the next day
- Freight, International Door to Door & International Door to Airport - varies based on location
Please note that FedEx and UPS will not ship to a P.O. Box.
All shipping quotes produced by the website are estimates only and subject to change. Free Ground Shipping applies to standard FedEx Ground shipping to destinations in the continental US only and only covers outbound shipping on rental orders.
If you select the Bill Shipping Later option, a staff member will contact you via phone or email within 1 business day with a shipping quote. If we cannot bill you for shipping within 5 business days, we will cancel your order. Thank you for understanding.
Orders are usually processed and shipped within 2 business days during the business week unless otherwise indicated on the website. Please check the product descriptions for shipping estimates for particular products. Many products are manufactured in-house or are special order items. We do not process or ship internet orders on Saturday or Sunday. We cannot process orders or ship on shipping holidays (i.e. 4th of July, Thanksgiving, etc.). You will be notified by a staff member if any order requires 4 or more business days to process.
Any expedited orders placed on a business day before noon PST will be shipped the same business day. Any expedited order placed during the weekend or after noon PST on a business day will be shipped the following business day. It is recommended that any orders needed in 48 hours or less be confirmed by calling us at 818-771-0818 during business hours.
We are not responsible for on-time delivery by shipping companies or any damages made during shipping. Please file any claims directly with FedEx, UPS or Allstates WorldCargo. If you would like to insure your delivery for an additional fee, please contact us at (818) 771-0818 to arrange and pay for shipping insurance.
All in-store pickup orders must be picked up at our location at 7648 San Fernando Rd., Los Angeles, CA 91352. We prefer that you pickup orders on Monday - Friday from 10am to 4pm if possible.
If it will take you more than 48 hours to pickup your order, please indicate your pickup date on your order. We will hold in-store pickup orders for a maximum of 2 weeks after the order date. After that, any orders that have not been picked up will be cancelled.
We require an $80 minimum purchase for international orders. Our website can only process shipping quotes for U.S. addresses online at this time. When you place an international order, select the Custom Shipping Quote option at checkout. A customer service representative will contact you with a shipping quote. If we cannot bill you for shipping within 5 business days, we will cancel your order. We review all international order requests and reserve the right of service. You are solely responsible for all customs handling and fees, tariffs, taxes and duties. You must hire a customs broker for door to airport shipping service. International returns may only be processed for orders shipping to Canada and Mexico. All other international sales are final sale only. Thank you for understanding.
Rental prices for 1 week are indicated on each product page when you open an online rental account and in the catalog. Please see our rental page for instructions on how to open a rental account and place a rental order. We prefer that you return rentals on Monday - Friday from 10am to 4pm if possible. You are responsible for return shipping costs on rentals.
We accept the following payment methods online: Visa, Mastercard, American Express and Paypal.
Orders for rental, made to order and custom items must be cancelled within 48 hours of the order being placed to receive a full refund. Any cancellations after 48 hours but prior to the agreed upon ship date or pickup date are eligible for store credit only.
We must be notified within 2 business days of receipt if an item is to be returned. Please call (818) 771-0818 so we can process your return. Defective merchandise may be returned for a full refund, exchanged or returned for store credit including shipping costs. Non-defective merchandise may be exchanged or returned for store credit minus shipping costs only. If you do not want to own an item, but only use it for a short term project, please rent the item. Orders for Made to Order items and custom fabrication items must be cancelled within 48 hours of the order being placed to receive a refund. International returns may only be processed for orders shipping to Canada and Mexico. All other international sales are final sale only.
Please note, we are not responsible for shipping on returned merchandise. Merchandise returned C.O.D. will not be accepted.
We collect sales tax for orders with a shipping address in California. Standard sales tax rates apply.