Sales, Rentals & Manufacturing. Worldwide Shipping.

Sales, Rentals & Manufacturing. Worldwide Shipping.

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Dapper Cadaver manufactures, sells and rents death and science related props to productions, attractions, events and educational facilities worldwide. We're looking for a customer service person who enjoys working with a wide range of clients in a unique retail and warehouse environment. Flexible shifts are available upon request.

Essential Duties and Responsibilities:

  • Greet customers warmly and serve their needs. Answer the main phone line, email account and social media accounts. Resolve customer issues and forward to other team members as needed.
  • Contact customers to discuss any order issues, including billing shipping, backordered products or any other concerns.
  • Place orders, issue refunds or exchanges.
  • Run the store cash register and maintain accurate cash drawer counts.
  • Setup customer accounts and update customer account information.
  • Answer questions about our products, services and policies. Maintain an online FAQ section to answer popular questions. Update product information if needed.
  • Photograph and take videos of products to share with clients via email or text.
  • Notify customers about new store promotions, changes to company policies or product updates.
  • Follow all Dapper Cadaver policies and procedures. Maintain a clean and safe workstation. Complete logs.
  • Light data entry, filing and other responsibilities as assigned by management.
  • Embrace a positive attitude in a fast paced environment.

Education and Experience:

  • At least 2 years of experience in customer service.
  • High school diploma/GED or equivalent
  • Bachelor’s degree is preferred

Job Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Good math and computer skills.
  • Trustworthy, resourceful and proactive in dealing with issues.
  • Proficient with Microsoft Word, Gmail and social media services like Facebook, Instagram, Twitter and Pinterest.
  • Entertainment industry or forensic science experience is preferred
  • Must be professional while discussing products that depict nudity or graphic violence
  • Appreciation for Halloween is preferred.

Physical Demands:

  • Light to moderate physical effort required on a consistent basis
  • Required to sit, stand, bend, grasp, twist, reach and move about the facility during the shift
  • Must be able to lift up to 50 pounds

Work Environment:

  • Work performed in a showroom and production warehouse environment
  • Contains any number of elements including but not limited to fumes, dust and noise
  • Must be able to work as part of a team or independently with limited supervision
  • Must be able to pass drug screening and background check if needed

Benefits Offered (Full-Time Only):

  • Paid time off
  • Generous holidays
  • Health insurance
  • Dental insurance
  • Employee discounts

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